I’ve only spoke to Karen of this couple powerhouse and yet everyone I talk to has only met Mark. Karen is the behind the scenes, admin and marketing while Mark is who you see coming to your house as he is the physical aspect of their business. Although Mark and Karen reside in NW Calgary and their equipement is in NE Calgary, 50% of their business is conducted in Airdrie. Their focus on offering impeccable service and cleaning has resulted in a loyal word of mouth foundation here. Isn’t that what every business would love!? Yet so many business in their industry are not in their integrity with how they run their operation. This is my observation not Karen’s and as a true stand up entrepreneur her and Mark only focus on what they do and it shows.
Dang Good Carpet Cleaning does furnace, carpet and upholstery and coming soon this year 2019… window washing. They have been in operation since April 2016, so three years coming up real quick. They just came home with the HomeStars 2019 Best of awards for their business so they are doing a great job. There are 4 employees now and come summer with the addition of window washing they anticipate hiring two more. When I asked Karen about their community involvement she was almost apologetic as she seemed to think that their involvement with the local church was not enough? Based on the current economic landscape, their very valid focus has been to ensure their employees are taken care of. That is the sentiment of a true leader. Community involvement isn’t always about supporting events or non profits, its making sure your people are secure so their families are stable and cared for. Community involvement must always be within your means and should never threathen your sustainability. Saying no now so you can give a meaningful yes down the road is something I identify with and support for new businesses. I love that Dang Good Carpet Cleaning came on board with our directory because it challenges you to reconsider what support local means. It’s not about where you live, it’s about how much you care for those you serve. Their excellent reputation and growth through word of mouth is testimony to that.
I met Kent this fall when he and his crew cleaned our duct work, getting ready for winter. They arrived when scheduled, were polite, professional and I paid of much less than what I did the last time I got our ducts clean which was a couple years ago, based on the cost I was shy to revisit the service. I’m so glad I reached out to them, they did a fantastic job! Kent and I had a great conversation in my kitchen about the challenges of google and the hustle of local companies to show up on the first page of google searchs. SEO and P.O. boxes for companies to circumvent the actual city they are based in was just the tip of the iceberg. Naturally his participation in our directory comes from his understanding of what we are trying to accomplish for the business community. Kent is a smart business man. You can see this by the recent rebranding he did in July of 2017. Kent originally started his furnace cleaning business under Airdrie EnerClean and operated as such since 2009. This is a great collaboration story so pay attention. Both companies involved were providing such great work and service that they were referring business to each other with confidence. Based on this trusting relationship they decided to align more with name and branding. They are two seperate companies that trust each other and feel a responsibility to uphold their end of excellent service and work as its reflective of both of them. Kent had nothing but kind and glowing things to say about Jason Genovy of Airdrie Air and I admire two companies that can see their strength only grow from this collaboration.
Business is booming and Kent confirmed 500 Airdrie residential homes used their services in 2018 and are aiming for 750 next year, with that growth we see a growth in their team as well. Kent was very transparent and honest with his pricing structure. They use a flat rate based on square footage rather than by vent or such as they like streamlining the invoicing so that what they quote is exactly what you pay. He stated the only time there has ever been a variance is because the owner decided to replace a filter for furnace or a humidifier filter as well through them rather than going to purchase one themselves and install. They may have also decided to get their dryer vent done while they are there if they never have had it looked at before. My husband is a firefighter so he checks our dryer vent regularly since he is all too aware of the dangers if the vent does get blocked. PSA for you home owners, get it checked if you haven’t within the last year. Kent advised cleaning your duct work does not need to be a seasonal job, the more you avoid the busy season the greater the savings you will experience. Clean ducts in the spring and summer will be just as clean in the fall and winter when you turn furnace back on. I didn’t realize that. If you own a home and understand how duct cleanings will prolong the life of your furnace, consider Airdrie Furnace and Duct Cleaning. A little birdie may have mentioned a great sale for this service coming up real soon.